Our engineering network ensures quick response times when needed. If necessary, you can contact our service team outside of normal business hours via our emergency out-of-hours facility, which operates 24 hours per day, 364 days per year and covers evenings, weekends plus Bank and Public Holidays (excludes Christmas day).
Our UK team can despatch consumable products such as plastic strap, stretch film and strapping machine spare parts and arrange for you to have a telephone consultation with one of our engineers. We can also schedule an engineer to attend your site on a priority basis on the next working day* (*UK only, cannot be guaranteed in Northern Europe).
To access this service please call: + 44 (0) 115 989 0209 and follow instructions. A charge of £300 per instance is applicable.
PDF copies of machine manuals can be supplied as part of the Out-of-Hours facility. Additional charges may apply for this service.