Our Remote Services allow us to help you as quickly as possible and ensure you direct access to the expertise of Mosca.
You can always rely on fast support – our telephone support for technical assistance is available around the clock.
In addition, we provide you our Remote Maintenance: in case of a malfunction our experts can connect to the strapping machine via VPN. The connection allows them to quickly identify the problem and make a diagnosis. The control software, which is integrated in your Mosca machine, provides us a whole raft of service functions to solve the problem in many cases remotely. This saves costs for on-site services and increases your machine availability through instant reaction times.
If you need remote support, please contact us via our service hotline: +49 (0) 6274 932-146
We look forward to hearing from you!
Get in touch with us for more information about our Remote Services or questions about the VPN access.