For technical assistance, we are also available outside the standard opening hours.*
We offer you a global service network that is unique in the industry. More than 100 Mosca service technicians and over 30 additional specialists employed by our subsidiaries and partners all over the world ensure that our strapping machines run perfectly at every location.
Service operations in Germany are coordinated centrally from our headquarters in Waldbrunn, Germany. Our national service team consists of:
This widespread setup ensures very short response times when needed. If necessary, you can also contact our service team outside normal business hours.
Central coordination of the Germany-wide service team from our headquarters in Waldbrunn.
Our field technicians can be immediately recognized by their Mosca uniforms. They come equipped with a defined set of standard replacement parts.
We train our technicians both in-house and externally for their work. For example, they are certified by TÜV as a known consignor and are fully qualified for testing mobile electrical work equipment in compliance with VDE 0701-0702 and according to German Social Accident Insurance Regulation 3 (BGVA3). Our technicians are well qualified to react to the demands resulting from rapid technical development and our growing product portfolio thanks to our training and education concept, which we regularly adapt.
Our Remote Services allow us to help you as quickly as possible and ensure you direct access to the expertise of Mosca.
You can always rely on fast support – our telephone support for technical assistance is available around the clock.
In addition, we provide you our Remote Maintenance: in case of a malfunction our experts can connect to the strapping machine via VPN. The connection allows them to quickly identify the problem and make a diagnosis. The control software, which is integrated in your Mosca machine, provides us a whole raft of service functions to solve the problem in many cases remotely. This saves costs for on-site services and increases your machine availability through instant reaction times.
If you need remote support, please contact us via our service hotline: +49 (0) 6274 932-146
Get in touch with us for more information about our Remote Services or questions about the VPN access.