In addition to our ONE Service maintenance and support portfolio, our customers worldwide can now receive individual guidance on how to continuously optimise and increase the efficiency of their Mosca machines. The new component 'Performance Services' underscores the ONE Service mission to ensure customers receive reliable, targeted support throughout the entire life cycle of their equipment.
From software updates and retrofitting, to operator training: customised solutions can have a significant impact on machine availability and efficiency. With this in mind, we introduced the new 'Performance Services' range. In a direct dialogue with the customer, the unique guidance system aims at identifying potential improvements to maximise machine performance. Upgrading possibilities can be based on a variety of reasons. For example, it can be required:
Customers requesting guidance within the scope of Mosca Performance Services are given an appointment with a skilled expert for the specific machine they are using. In an on-site consultation, we first take a look at the entire line in which the Mosca machine is in operation. The next step is to check the condition of the machine and the previous maintenance records, analyse the processes, and document ways to optimise interfaces. We work with the customer to identify potential for improvements that perfectly match their specific needs and priorities.
Following the on-site consultation, Mosca prepares a report to transparently outline what measures can be taken. Even small improvements can make a big difference. For instance, in one situation, the strapping function on a Mosca machine needed to be adapted to the customer's growing production volume. In this case, a software update and the installation of photoelectric sensors significantly increased the performance. For other customers, a VPN router was installed on the strapping machine to enable Mosca technicians quickly provide remote support for required services and increase machine availability.
With Performance Services, we are going a step beyond providing purely technical support for our customers, but continuously increase the efficiency of their machines and optimise their productivity.
Please contact us if you are interested in a personal consultation.