The Customer Experience Centre has been created in response to customer requests and the company’s impressive year-on-year success since it was established in 2000. The second phase of development integrates the existing Mosca UK Training Academy (opened in 2017) and the business’ high-quality boardroom facilities, for centralised customer meetings
Sales Manager for Mosca Direct Ltd, Rob Toolen comments: “With the opening of our Customer Experience Centre, we boast the amenities that customers and prospects expect from a brand such as ours and fully mirror the high quality of our machinery and services. These new facilities offer clients a great way to find out more about Mosca UK - who we are, what we do and our latest innovations.”
Mosca’s Customer Experience Centre has a high-tech showroom area, which features demonstration machines allowing customers to see advanced strapping technology like the SoniXs sealing head up close and in operation whilst they try out their own products for size. Also incorporated into the Customer Experience Centre is the Mosca UK Training Academy, which consists of dedicated classroom and workshop areas, also home to several pieces of important training equipment. The training machines - a SoniXs standard strapway 6 test rig and head, a KSR test rig and head, SoniXs test rig and head - have all been specially commissioned to be free from machine housing, allowing working mechanisms to be visible and accessible when delivering the training courses
Gaye Tate, Managing Director at Mosca Direct Ltd comments, “The opening of our Customer Experience Centre marks a significant development and important chapter for our business. We continually evaluate how we can offer a level of service to customers and prospects that is second to none and guarantees that we stand out from the crowd,” she explains. “With our new purpose-built facilities, customers and prospects alike will be welcome to visit our site, see our machines in action, gain an in-depth understanding of our technology and be reassured by the high quality of our premises. We already have several representatives from key industries lined up to visit.”
Throughout the year, Mosca will also have different machine models situated in the showroom area allowing customers to see machines that are specific to their industry. Customers are welcome to bring along their own products, test the various strap tensions and see the various pack sizes that can be accommodated.
Based in Nottingham, Mosca Direct Ltd is a wholly owned subsidiary of Mosca GmbH, supplying top of the range German designed and manufactured strapping machinery, based on modular design to fit easily into existing lines or as part of a new project. To speak to one of the company’s experienced and knowledgeable representatives, call 0115 989 0209.