Mosca Direct offer a highly flexible programme of support services to ensure our customers receive the finest quality after-care.
We can provide extended warranties, ranging from two to five years subject to terms and conditions.
Service contracts are a preferred option for many of our customers. These include pre-planned visits scheduled to suit the requirements of the site. We also take into consideration the machine type, usage and its age to create a bespoke package of service work.
We also offer the option to 'pre-purchase' service contract hours. This enables our customers optimum flexibility by having a fixed number of hours in advance to use as and when required.
At Mosca Direct we have also developed and refined a system of 'Recommended Spare Parts Packs'. This system is designed to ensure a consistent approach to servicing by guaranteeing a set of spare parts which arrive on site prior to an engineer visit to ensure the service work is completed in a timely manner. This gives us a high standard of stock and cost control thus creating savings we can pass on to our customers.
To find our more about Mosca's service options, please contact us and we will guide you through the options and work with you to create a plan which best suits your needs.