In an emergency, we support you on three levels. From the initial support on the phone to second-level support via remote maintenance to contact with the specialist department.
Telephone support provided by our experienced staff can help avoid the cost of an on-site service call. This team of specialists helps customers with troubleshooting and offers initial technical assistance on the phone.
If telephone support fails to identify the error, or if further assistance is required, our in-house remote maintenance concept goes into action. If there is a malfunction, our Mosca experts can connect to the machine via VPN and quickly identify the problem. This allows them to make a diagnosis or install new software if required.