RELIABLE The founders of EAM from left to right Bob Leighton, Hartmut Boellmann, Dierk Wessel INNOVATION & NEW MARKETS The early 2000s led to the expansion of the strapping operation and office complex and the formation of EAM-Mosca de Mexico. Moreover, Mosca launched the proprietary SoniXs ultrasonic sealing system, the current Generation 6 series of bundlers, and the SoniXs unitizer strapping head. Thus, with steadily improving products and a growing reputation, EAM-Mosca has continued to grow into new markets, new geographic areas, and diversified “end of line” systems that include package transport, custom controls, and allied packaging products in addition to strapping sys- tems. THE BASIS OF SUCCESS But special products are only part of the EAM-Mosca story. A unique set of values moti- vates and guides EAM-Mosca team members ev- ery day. Building honest, respect-based relation- ships with all stakeholders, including customers, suppliers, and fellow employees, as practiced by the founders, remains the stated intention of the emerging next-generation leadership. Everyone understands that the customer-first value system has been key to enabling the Company to capital- ize on the great products in its portfolio. The centrality of positive relationships and cus- tomer focus comes through loud and clear in the comments of long-time team members. As Deb- bie O’Reilly, current Customer Service Manager who joined the Company in 1984, stated: “…the original three partners showed me respect and trusted me to do my job. In turn, I always did my best and returned the respect. Honored and priv- ileged, that’s how I feel when I say I worked for Dierk, Bob, and Hartmut. Thirty-eight years later, I work with the next generation of Wessel, Leighton, and Boellmann”. Dave Finlayson, Regional Sales Manager who joined the Company in 1991, says: "the Company’s growth has been exceptional, but one thing has always remained the same, and that is the culture of family with all of our employees contributing to the company’s success and our customer first commitment.” INNOVATIVE WITH THE CUSTOMER FIRST PHILOSOPHY The corrugated industry is perhaps the best example of the Company’s commitment to con- tinually adapt and improve product performance to meet changing customer needs. Building on early success with the TRC bundler, the Company launched the unitizer program in 1992, giving it a full-line offering for the industry. 38