how the strapping machine can be operated more effi- is crucial for the technical service teams, because it ciently with less wear. Under the keywords "performance enables them to respond quickly in case of problems. optimization" and "interface potentials," they explained how lean management and the right use of interfaces A workshop event with a future can increase throughput and make line processes run smoother. The correct use of interfaces also helps users "We received direct feedback on our questions and optimize material flow and fully utilize the performance concerns. It was obvious that our suggestions are very potential of the high-end strapping machine. important to Mosca," explained Markus Scharff, Techni- Maintenance concepts for smooth operation cal Manager for German cardboard manufacturer Packners GmbH. The customer recommendations are incorporated into the planning of another workshop for pallet packing presses in June 2018: "The UATRI-2 XT The UATRI-2 XT aligns up to 1800 packages per hour conference also served as a test run for us. It gave us a and straps them parallel to the flute to ensure maximum chance to get customer input on the format, as well as product protection. This workflow puts a lot of strain on on the agenda items and the UATRI-2 XT itself," explai- the machine – and any malfunction could slow down pro- ned Michael Raule. "This not only helps us plan future duction. Smooth, failure-free machine operation played workshops, it also gives us insight into the issues and a key role on the second day of the workshop. In addition developments currently relevant in the industry." This to standard maintenance, where Mosca technicians visit input flows into the continued development of the high- customers once or twice a year to preventively replace end strapping machine which, in addition to the heat A-parts and clean the machine, the company offers re- welding version, will be launched on the market with a mote maintenance via VPN as another option for increa- patented SoniXs ultrasonic sealing unit in 2018. sing production reliability. This is especially important in high throughput operations like corrugated board pro- duction, where flawless machine functioning is essential. The Mosca remote maintenance concept enables our TechSupport employees to access the machine via VPN, quickly diagnose the malfunction, and solve the problem by operating the machine and uploading new software via Mosca Remote Service. All maintenance, technical training, installation and other services provided by Mosca have recently been stan- dardized worldwide under the name "ONE Service." This is especially helpful for customers using the UATRI-2 XT, since most of them are based outside Germany, for example in other parts of Europe, Turkey, the USA, Asia, and the Middle East. Effective interaction with experts In addition to sharing technical information, Mosca customers took advantage of the two-day event and evening dinner to get to know the experts in the respective areas – from machine designers, to Industry Author: 4.0-experts and service specialists. Thanks to this Ninja Kübler established network, Mosca customers now know Technical Service exactly who they can turn to for the right solution. This Tel.: +49 (0) 6274 / 932-130 Email: ninja.kuebler@mosca.com 19