Service
& Repairs
Service network Germany
We offer you a global service network that is unique in the industry, with a total of over 100 Mosca service technicians and more than 30 others. Our subsidiaries and partners ensure that our strapping machines run optimally at locations all over the world.
We coordinate service calls in Germany centrally from Waldbrunn . Thanks to our broad base, we can offer the shortest possible response times in the event of a fault. In an emergency, you can also reach our service team outside our normal business hours.
Central coordination of the Germany-wide service team from our headquarters in Waldbrunn.
Thanks to our 11 regional technicians, we can be with you on average within 3.5 hours in the event of a machine malfunction.
All important spare and wear parts are available at the Service Center North (Hanover).
1 application engineer is deployed as a specialist for supporting project activities.
1 freelancer supports us with urgent repair and maintenance work.
Equipment & qualification
You will immediately recognize our area technicians by their Mosca. They are equipped with a precisely defined, mobile standard of spare parts.
We train our technicians both internally and externally for their work. For example, they are certified by TÜV as safe consignors and as qualified persons (bP) for testing mobile electrical work equipment in accordance with VDE 0701-0702 and in accordance with the German Ordinance on Industrial Safety and Health DGUV Regulation 3 (BGVA3). With our regularly adapted training and further education concept, we respond to the demands that rapid technical development and our growing product portfolio place on our technicians.
Technical support and remote maintenance
In the event of an emergency, we support you on three levels: From initial support on the phone to second-level support via remote maintenance and contact with the specialist department.
Telephone support from our experienced employees can avoid the costs of service calls. The team of specialists will help you troubleshoot and provide initial technical assistance over the phone.
If telephone support is unable to locate the fault or you require further assistance, our remote maintenance concept comes into play: in the event of a fault, our Mosca can connect to the machine via VPN access and quickly gain an overview. They are not only able to make a diagnosis, but can also install new software if necessary.
Depending on the complexity, Mosca 's specialist department will get involved at the next level and support you.