Even a small error can disrupt your efficient workflow or cause a machine failure. Fast and efficient service then becomes crucial. Our vision for the future is the MOSCA Callback-Request, where we help you resolve faults at an early stage. You submit your service request via the tablet computer assigned to the strapping machine. You simply let us know what is happening with your machine and conveniently transmit all relevant data to our technical service team via secure cloud connectivity, along with your preferred call-back date. Your advantage: When our service specialists call back, they will already have analysed all the data and worked out a solution, which they will start implementing together with you on site.